Trusted Customer Service
Receive hands-on support from core service teams devoted to
"The execution from Adaptly has been absolutely flawless."
Rachel Molter, Client Solutions Manager, Facebook
What Attention Do You Want?
Media strategists make up focused teams of four or more for every client: an Account Director and Media Supervisor, each with sub-teams.
Adaptly has five offices in four timezones across the world: NYC headquarters, Chicago, Los Angeles, San Francisco, and London.
We hold office hours and provide hands-on support for clients regardless of location as extensions of their teams, including during primetime events that call for "war rooms."
Core service team members have weekly calls with clients and meet with them at least monthly through on-site onboarding, regular business reviews, and rigorous training sessions to deepen knowledge about social platforms.
High Service Level
Clear definitions ensure alignment with clients on the scope of services, timely turnaround times, and investment guidelines for ad campaigns.
Gain first-mover advantage and boost efficiencies through technology integrated with platform marketing APIs.
Achieve full-funnel marketing objectives through tailored media plans informed by custom insights.
Execute and optimize cross-channel campaigns with a single partner.
Review campaign performance through in-depth reports and cross-channel spend in real-time via dashboard access.
Platform-certified teams share deep insights from years of experience and long-term industry relationships.